How are my refunds credited?

All refunds will be credited to your original form of payment. We offer gift receipts to customers when purchasing gifts. When returning a gift, you’ll receive your refund only on a Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price.

 

Items Returned by Mail: If you ordered by credit card, we’ll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.

 

Shipping Charges: Unfortunately, we cannot refund shipping charges.

 

I don’t have a printer. Is there another way I can do a return?

If you’d like to do a digital return, but don’t have a printer, please follow these steps.

 

GIFT CARDS

Gift Cards can’t be returned.

 

GREEN SHIPPING

In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

 

Do I need a receipt from my purchase?

Your receipt or order number helps us locate your purchase the fastest. If you don’t have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return.

 

Do you take everything back?

We’ll do our best to take care of you, but from time to time we cannot accommodate a return.

 

Is there a time limit? What if the item is worn?

We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.

 

Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?

If customers need to return a special-occasion dress or designer item, we ask that the item be in the same condition as when they received it, with all packaging included and tags still attached. Customers have told us that it’s important to them that the special-occasion dresses and designer items they’re purchasing have not been worn or used prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns that appeared to have been previously worn in these categories, compared to other categories we sell. To meet our customers’ expectations, we implemented a tag or card to help ensure these items are returned in original condition.

 

Are there restocking fees?

No.

 

Why do you request my personal identification for a return without a record of sale?

Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.

 

Do you take checks?

Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.

 

How do you process my return if I paid with PayPal (U.S.)?

If the full amount of your purchase was made with PayPal, your refund will be credited to the same PayPal account.